Disputes
If an order goes wrong, escrow means your payment is still protected — here's how to get it sorted.
If something's wrong, don't confirm the order
Confirming an order releases the funds to the seller. If there's a problem, leave it unconfirmed and open a dispute instead.When to open a dispute
Raise a dispute if, for example:
- The order wasn't delivered, or delivery has stalled well past the agreed time.
- What you received doesn't match the listing or the offer you accepted.
- A boost wasn't completed as described, or an account or item isn't as advertised.
How to resolve it
- Message the seller first.Many issues are a quick misunderstanding — use the order chat to explain what's wrong and give the seller a chance to fix it.
- Open a disputeif you can't reach agreement. This flags the order for our team and keeps the funds held in escrow while it's reviewed.
- We review both sides. Support looks at the order details, the delivery, and your messages, and may ask each of you for more information.
- A resolution is applied. Depending on what happened, that can mean completing the order, or canceling it so the subtotal returns to your PlayerVault balance.
Tips for a fast resolution
- Keep all communication and delivery inside PlayerVault — off-platform deals aren't protected by escrow.
- Save screenshots or details that show the state of the order.
- Raise issues promptly, before an order auto-completes.
Ready to start, or have a question about an open case? Contact PlayerVault Support.