Privacy Policy

This Privacy Policy explains how PlayerVault ("we", "us") collects, uses, shares, and protects your personal information when you use our marketplace. By using PlayerVault, you agree to the practices described here and in our Terms of Service.

• Account information — email, username, display name, password (stored hashed), and profile details you provide.
• Transaction information — orders, listings, offers, messages, disputes, balances, and payout details.
• Payment information — processed by our payment provider (Stripe). We receive limited details such as the card brand and last four digits; we do not store full card numbers.
• Identity-verification information — for sellers, government-ID documents and related data used to verify identity before payouts.
• Usage & device information — log data, IP address, browser/device type, and cookies used to operate and secure the service.

• Provide, operate, and improve the marketplace and your account.
• Process orders and payments and release seller earnings.
• Verify identity, prevent fraud and abuse, and keep the platform secure.
• Communicate with you about orders, support, and important service updates.
• Comply with legal, tax, and record-keeping obligations.

Seller identity documents receive additional protection. They are stored privately, accessible only to authorized reviewers through short-lived links, and the underlying images are deleted when no longer needed for verification, payout eligibility, fraud prevention, dispute handling, or legal obligations. For full details, see our Identity Verification Notice.

We share information only as needed to run the marketplace:

• Service providers (processors) who help us operate — for example payment processing (Stripe), hosting/database, and email delivery — under contract and only for the purposes we specify.
• Other users, limited to what is necessary to complete a transaction (for example a public seller profile or details needed to deliver an order).
• Legal and safety recipients, when required by law or to protect our users, the public, or PlayerVault.

We do not sell your personal information.

We keep personal information only as long as needed for the purposes described here, to support disputes and fraud prevention, and to meet legal and tax obligations — after which we delete it or remove its association with you. Identity-document retention is described in the Identity Verification Notice.

We use cookies and similar technologies to keep you signed in, remember preferences, secure the service, and understand usage. You can control cookies through your browser; disabling some may affect functionality.

We apply technical and organizational safeguards designed to protect your information, including encryption in transit, access controls, and private storage for sensitive documents. No method of transmission or storage is completely secure, but we work to protect your data and respond to incidents.

Depending on where you live, you may have rights to access, correct, delete, or export your personal information, and to object to or restrict certain processing. To make a request, contact us through PlayerVault Support. We may need to verify your identity and may retain information where the law requires.

PlayerVault is not directed to children under the age required to form a binding contract in your jurisdiction, and we do not knowingly collect their information. If you believe a minor has provided us data, contact support so we can remove it.

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the date above, and where appropriate we will provide additional notice.

Questions about privacy or a data request? Reach us through PlayerVault Support.