Buyer Protection and Refund/Cancellation Policy

Protection applies only to an Order created and paid through PlayerVault checkout, with delivery and material communications kept in the supported Order workflow. It does not cover off-platform payment, separate side deals, Buyer mistake disclosed before purchase, ordinary change of mind after conforming delivery, publisher action unrelated to Seller misconduct, or conduct that violates the Terms—except where law requires otherwise.

After successful payment, the Seller’s net proceeds remain pending and are not released to available Seller balance until Buyer confirmation or eligible automatic completion. “Pending” describes PlayerVault’s internal accounting and is not a representation that PlayerVault is a licensed escrow agent.

Inspect promptly. The period begins when the Order enters delivered status and ends when you confirm or, for an eligible unconfirmed Order, five 24-hour days after the delivery-state timestamp used by the Platform. Scheduled completion may occur after the threshold. Report known issues before confirmation and expiration. A dispute pauses completion only when PlayerVault records the Order in a dispute-paused state; if the control is unavailable, contact Support immediately.

• Seller does not deliver within the agreed timeframe and does not provide a reasonable supported cure.
• The delivered Digital Good or service is materially not as described, including materially wrong account/item, missing quantity, invalid code, or incomplete agreed Boosting outcome.
• Only part of the promised quantity/scope is delivered.
• A code was invalid or already redeemed before disclosure; delivery inventory expired before valid delivery; or Seller lacked the represented right/control.
• Seller reclaims, recovers, reverses, or resells an Account, Item, Currency transfer, or entitlement after delivery.
• A duplicate charge or demonstrable payment/order processing error occurred.
• Fraud, account compromise, or unauthorized payment is supported by reliable evidence, subject to applicable law/provider process.

• Change of mind, preference, buyer’s remorse, or failure to read a disclosed restriction after conforming delivery.
• Incorrect UID, server, platform, region, character, or compatibility information supplied/approved by Buyer where Seller delivered exactly as instructed.
• Publisher/platform suspension, ban, patch, economy change, or reversal not caused or controlled by Seller and not covered by an express warranty.
• Loss caused by Buyer sharing credentials unsafely, failing to change available Account security details promptly, or materially obstructing agreed Boosting performance.
• Off-platform transactions or material evidence intentionally moved outside PlayerVault.

If external payment fails, is cancelled, remains incomplete, or cannot be matched safely, the Order may be marked payment failed/cancelled. Reserved PlayerVault Balance and inventory are released through the cleanup/reconciliation process. No Seller earnings are due for an unactivated Order.

A Buyer may currently cancel `pending_payment`, `payment_failed`, or `in_progress` Orders; a Seller may cancel an `in_progress` Order. For a paid in-progress cancellation, the subtotal returns to PlayerVault Balance, the Buyer service fee is retained by default where lawful, and pending Seller earnings are reversed. The Platform does not offer participant self-cancellation after the Seller marks delivered.

If work/delivery has materially begun, communicate promptly. Current self-service cancellation remains available only while status is in progress and automatically returns the full subtotal to Balance; parties must not use it to obtain uncompensated partial work fraudulently. Once marked delivered, use the timely dispute/support process. PlayerVault may consider partial completion in an administratively approved resolution where technically supported.

• PlayerVault Balance is the default automatic refund for an eligible in-progress cancellation. It is immediately reusable on supported marketplace Orders and currently is not generally cash-withdrawable.
• An original-payment-method refund may be issued when PlayerVault approves/processes it, a duplicate/error/fraud situation warrants it, a provider process requires it, or law requires it. Timing depends on the provider/bank.
• A partial refund may be used for partial delivery or another agreed/adjudicated result when operationally supported. A partial external refund normally places an active Order and Seller payout into disputed review state.
• Promotional credit is not refundable as cash and may be restored, reissued, or forfeited under the promotion terms, subject to law.
• PlayerVault prevents duplicate recovery by offsetting overlapping Balance credit and external refunds.

The Buyer service fee covers payment and marketplace services and is retained by default on a voluntary in-progress cancellation. It may be refunded for duplicate/erroneous charges, payment failure where services were not supplied, fraud/unauthorized payment as required, a PlayerVault-approved exception, or mandatory law. This rule does not make a legally refundable fee nonrefundable.

• Accounts: promptly verify credentials/material attributes and change available password, email, recovery, and MFA details.
• Currency/Top Ups: verify correct amount and destination/account balance; report a missing or reversed transfer with identifiers and timestamps.
• Items: verify item identity, attributes, condition, and exact quantity before confirming trade.
• Gift Cards/Codes: verify compatibility before purchase and validity immediately after disclosure. Do not redeem and then claim nondelivery.
• Boosting: compare results to stored scope/completion criteria and preserve relevant progress evidence. Cooperate reasonably with scheduling/access requirements.
• Subscriptions: verify entitlement, duration, account/platform, activation, and disclosed end date; PlayerVault Orders currently do not auto-renew.

Do not confirm a problematic Order. Use the implemented dispute control or Support before the deadline, identify the Order and requested resolution, describe the problem precisely, and provide relevant screenshots, timestamps, transfer/trade records, and Order-chat context. Do not include full card numbers, CVC, bank passwords, crypto private keys, or unrelated sensitive information.

Depending on evidence and current technical capabilities, PlayerVault may maintain/correct delivery, extend a reasonable cure opportunity, complete the Order, cancel it, return subtotal to Balance, approve a full/partial external refund, or take enforcement action. Outcomes are not guaranteed. A Completed Order outside the period is generally final for voluntary refunds, subject to explicit warranties/protections, fraud/security review PlayerVault elects, and mandatory law. External payment rights are addressed separately and are never waived.