Buyer Protection

When you pay for an order, your money is held securely by PlayerVault rather than sent straight to the seller. Funds are only released after you receive your order and confirm delivery. If the seller doesn't deliver, or delivers something that doesn't match the listing, you can open a dispute and our team reviews it.

• Orders where the item or service was never delivered.
• Deliveries that materially do not match the listing (wrong account, missing items, incorrect quantity).
• Boosting orders that were not started or not completed as described.

Protection applies to orders paid and completed through PlayerVault checkout. Payments or arrangements made off-platform are not covered.

Only confirm delivery once you have received your order and verified it is correct. Confirming releases the seller's earnings, so treat it as final. If you take no action, eligible orders auto-complete after the protection window — so review promptly.

• Open the order and choose to raise a dispute before confirming delivery.
• Describe the problem and attach any evidence (screenshots, chat logs).
• PlayerVault reviews the order, communicates with both sides, and decides the outcome.

See how disputes work for the full process.

When a dispute is resolved in your favor, the escrow-held funds are returned to your PlayerVault balance or original payment method. Details are in our Refunds & Cancellations policy.

• Always pay and communicate through PlayerVault — never move a deal off-platform.
• Keep records of the listing and your conversation with the seller.
• Inspect your order before confirming delivery.

Need help with an order? Contact support.