Contact Support
Last updated July 2026 · Version 1.0
We're here to help
Whether you're a buyer or a seller, PlayerVault support can help with orders, payments, disputes, verification, and your account. Here are the fastest ways to reach us.
1. Live chat (fastest)
Every page has a support chat button in the bottom-right corner. Open it to start a conversation with our support team — it's the quickest way to get help with an active order or a time-sensitive issue.
2. Browse the Help Center
Many questions are answered instantly in the Help Center— including how buying and selling work, fees, refunds, and seller verification. It's a great first stop before reaching out.
3. Open a support ticket
Signed-in users can open and track a support ticket from their tickets page (or via the chat widget). Tickets are the best fit for issues that need a detailed, tracked response.
Order-specific help
For a problem with a specific order, the fastest resolution is usually through the order itself. Our Buyer Protection and Seller Protection pages explain disputes and coverage, and Refunds & Cancellations covers when refunds apply.
What to include
To help us resolve your issue quickly, please include:
- The order ID (if your question is about a specific order).
- A clear description of what happened and what you expected.
- Screenshots or other evidence where relevant.