Contact Support

Last updated September 2026

Effective September 2026 · Version 1.2

1. Account Access / Registration

Account Access / Registration

Having trouble creating or accessing your account? Submit an Account Access / Registration ticket. No PlayerVault account is required.

For game requests, orders, payments, disputes, or other marketplace questions, sign in and use your regular support tickets.

Your email address

Use an address where you can receive our response. If possible, use the address you tried to register with.

What are you having trouble with?Describe the problem

Include the approximate time and error you saw (20–4,000 characters). Never include passwords, recovery codes, confirmation links, payment credentials, or identity documents.

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2. Support assistant

The support button can answer common questions. For account-access problems, use the form above. Other support tickets require sign-in.

3. Browse the Help Center

Many questions are answered in the Help Center, including how buying and selling work, fees, refunds, and seller verification.

4. Open a support ticket

Signed-in users can open and track a support ticket from their tickets page or through the support assistant.

Order-specific help

For a problem with a specific order, the fastest resolution is usually through the order itself. Our Buyer Protection and Seller Protection pages explain disputes and coverage, and Refunds & Cancellations covers when refunds apply.

What to include

To help us resolve your issue quickly, please include:

The order ID (if your question is about a specific order).
A clear description of what happened and what you expected.
Screenshots or other evidence where relevant.