How can we help?

Everything you need to know about buying, selling, fees, your PlayerVault balance, and staying protected on the marketplace.

Getting started

How buying works

From finding a listing or booster to escrow-protected delivery and confirming your order.

How selling works

Listing items, sending boost offers, delivering orders, and how your earnings are calculated.

Buyer service fee

The 5% + $0.30 service fee, when it applies, and why paying from balance is fee-free.

PlayerVault balance

What your balance is, how it fills up, and how to spend it at checkout without a second fee.

Refunds & cancellations

What happens when an order is canceled — where your money goes and what's kept.

Elder seller status

Our founding-seller tier: keep 100% of the subtotal, for life, with a 0% platform fee.

Seller verification & payouts

How earnings clear, when ID verification is required, and how to withdraw your money.

Disputes

If something goes wrong with an order — how to raise a dispute and how it's resolved.

Can't find what you're looking for?

Reach our support team for help with a specific order or account.