Seller Protection and Payout Policy
Last updated September 21, 2026
Effective September 21, 2026 · Version seller-payout-2026-09-21-v1
This policy supplements the Seller Terms. “Protection” means eligibility for PlayerVault’s evidence-based marketplace review; it is not insurance, a guarantee of payment, or a promise to defeat a chargeback.
1. Eligibility
- The Seller was approved and in good standing, and the Order was paid and fulfilled through PlayerVault.
- The Listing/offer was accurate, lawful, properly categorized, and fully delivered on time.
- Material communication and delivery evidence stayed in supported Order tools, and Seller responds promptly to review requests.
- Seller did not solicit off-platform activity, manipulate evidence/reviews, recover delivery, misuse credentials, or violate the Terms/Rules.
2. Pending and available earnings
Successful payment records the Order’s snapshotted Seller payout as pending. Completion normally releases it to available balance. Pending funds are conditional and may be reversed for cancellation/refund. Available funds remain subject to valid post-completion refunds, chargebacks, negative-balance setoff, provider reversals, and lawful holds.
3. Delivery evidence
Preserve the Listing/offer scope, timestamps, supported chat, delivery/trade/transfer records, progress/completion proof, and Buyer acknowledgement. Use automatic delivery or Secure Account Access where applicable. Evidence must be authentic and relevant. Do not retain unnecessary credentials or submit prohibited card/bank/crypto secrets.
4. Disputes and chargebacks
PlayerVault reviews both sides and may submit a minimized evidence package to providers. Seller must cooperate. Protection does not cover misdescription, non-delivery, unsupported off-platform evidence, Seller recovery/reversal, unlawful goods, credential misuse, collusion, or fraud. Provider/network decisions are external and not guaranteed.
5. Refund and debt allocation
PlayerVault may reverse pending earnings, debit available earnings, and offset valid Seller liabilities against current/future earnings as authorized in Seller Terms. A valid post-release liability may create a negative internal balance. Future releases repay it first. No automatic external bank/card debit is authorized without separate lawful authorization.
6. Holds and reserves
PlayerVault may reasonably hold affected pending/available earnings or withdrawals for unresolved disputes/refunds, fraud/security risk, unusual activity/volume, account compromise, sanctions/KYC review, negative balance, provider action, or legal process. Holds should be proportionate and released when the basis ends, less valid offsets. Saving/changing a payout destination creates a 48-hour security hold.
7. Withdrawal requirements
- Approved Seller status, completed identity verification, Account good standing, and sufficient cleared available earnings.
- No negative balance, active legal/risk hold, destination-security hold, or payout-blocking dispute/refund.
- An explicit Seller request to a supported country-eligible destination; reaching a threshold never auto-pays.
- Current minimum: USD $5 for non-crypto and $100 for BTC/USDC. Crypto requests receive manual admin review.
- Provider/network fees may apply; PlayerVault currently adds no payout fee. This statement must remain configuration-tested.
8. Processing and failure
Submitting reserves the requested available amount. A provider or authorized team processes it. A definite rejection/cancellation returns the reserve. An ambiguous timeout, pending provider state, or missing confirmation keeps funds reserved for reconciliation to avoid duplicate payment. Destination error supplied by Seller may cause delay/loss; irreversible blockchain transfer cannot be recalled.
9. Taxes, verification, and provider sharing
PlayerVault may collect verification/tax details, use a disclosed identity/payout provider, screen sanctions, report/withhold as required, and share information necessary for payout, fraud prevention, dispute response, and law, under the Privacy Policy/Identity Notice. Seller remains responsible for tax obligations.
10. Suspension and review
PlayerVault may pause Listings, selling, API access, or withdrawals during a proportionate review and require reverification/evidence. Where lawful/appropriate, status and a Support path will be provided. Outstanding Seller liabilities and evidence duties survive suspension or termination.